Support

We believe wholeheartedly in the web, too.

That’s why we use some of the best Web-based support tools around. They increase our accessibility, improve our responsiveness, and ensure that accountability and transparency are not just afterthoughts.

Sitesquad Help Desk

Submit a request

Powered by HelpSpot

Highlights include:

Our help desk makes your pleas for help easy … you just send us your requests via email
We can assign, track and manage all your requests via a central admin panel
There’s a Web front-end for clients to track their own tickets (we’re working on that)
It even sends us SMS alerts when tickets come in
It’s great for startups like ours, but it’s even used by Fortune 500s

Sitesquad GroupHub

Powered by Basecamp

Sure, we’re not the only ones using this wildy-popular service, but it’s a god-send for managing communications and collaboration on projects. We use our “grouphub” for:

Centralized point for project communications
As a document and file repository
To share our advice and counsel
Foster discussions on key matters
For Milestones and To-Dos
To strengthen collaboration with other external partners our clients may work with